I fly United Airlines more than any other carrier to Hawaii. That does not mean that I'm happy with the service. It's gotten progressively worse over the years and there's no real prospect of things getting better.
Nine Hour Flights and No Meals
What Beverage Service?
Enjoy the Film If You Can See It
Pay Up For That Second Bag
Instead of setting a carte blanche rule for all flights, why not tie the second bag charge to length of flight. Say, for all flights over 2000 miles the second bag would be free.
No Rule 240 With United
At first they were told that a part would be flown in from Honolulu, but after several hours they were advised that was not going to happen. They were told they would have to wait for a flight the next day.
When they asked where they should stay, the United Airlines representative told them that they should sleep in the airport. After an argument, United agreed to put them up at a hotel north of the airport.
The next day they were flown by Aloha Airlines from Kauai to Maui where they had to wait for about six hours in the airport for our flight around 10:00 p.m.
Unfortunately these folks didn't know about Rule 240 which NBC's Peter Greenberg is constantly reminding us all of. That rule states that in the event of any flight delay or cancellation caused by anything other than weather, the airline will fly you on the next available flight — not their next available flight, which might not leave for another 24 hours. Had they insisted on Rule 240 United should have been obligated to fly them to Honolulu and then aboard the next flight from Honolulu to Denver instead on making them wait over 24 hours to fly home.
Future Prospects Dim
As I said, I fly United and will likely continue to do so, at least until someone offers me a better alternative. Have you had similar issues with United Airlines? Post you story in our comments section.