What Does a Concierge Do? Isn't It Everything and Anything for a Guest?
Not really. A hotel concierge is a hospitality professional, not a guest's on-call private butler or on-site assistant. His or her job is to enhance the guest's stay at the hotel and the destination. It is not a concierge's job to indulge your personal desires and whims (for that, your hotel may grand you private butler service).
If a guest's request to the hotel concierge is not strictly related to their stay, it's the wrong question to ask. A luxury traveler does not ask a hotel concierge...
01 of 11
Don't Ask Your Concierge: To Help You Procure Anything Illegal
It's Easy to Laugh, But...
Sadly, every day, every concierge in the business endures at least one outrageous request for: an, um, escort (which would be legal, but not classy, in Amsterdam, Vegas, or Bangkok); for drugs; for marijuana (even if you're in Amsterdam or a weed-legal state)
02 of 11
Don't Ask Your Concierge: Where to Eat (Really!)
Your Concierge Is Not a Restaurant Consultant
Yes, local restaurant advice is an aspect of concierges' official role.
But if you're looking for interesting recommendations for unique places, forget it. Why?
It's the rare concierge who doesn't play it safe by recommending a well-known, middle-of-the-road restaurant. Usually, restaurants that go the concierge route are hurting for business: they're obscure, or over the hill, or just-plain-awful tourist traps.
Another reason not to rely on concierges' restaurant recommendations: are comped (or otherwise gifted) by restaurateurs when they funnel streams of hotel guests.
How to Get a Righteous Restaurant Rec at Your Hotel
Ask the bartender instead of the concierge! Why?He or she is the true insider in the local restaurant scene. And unlike the concierge, has nothing to gain from referring you.
03 of 11
Don't Ask Your Concierge: To Do Anything that Goes Beyond the Job
Hotel Guest, Act Like the Classy Person You Are
Do not ask your concierge to be your personal organizer or guinea pig. Refrain from requesting that he or she: take our dog for a walk outside your pet-friendly hotel; to be your personal shopper or messenger; to save you a trip to your room by stashing your shopping bags or other stuff while you dine, shop, or gamble; to try on a gift you just bought; to introduce you to another guest, or to divulge a name or room number.
04 of 11
Don't Ask Your Concierge: To Act as Your Personal Assistant
Do These Things Yourself!
The concierge is connected in your destination, not in your contacts list. Please do not ask him or her to make phone calls, or search the Web, or to or do anything unrelated to your stay at this hotel; to make appointments for you with trainers, stylists, etc.; to inform your business associates in that city that you're running late.Continue to 5 of 11 below.
05 of 11
Don't Ask Your Concierge: To Act as Your Travel Agent
Up, Up, and Away
Finessing your vacation or business trip is not a concierge's job either. The right choice is to refrain from asking him or her to make or change travel plans. The only exception: getting you from the hotel to the airport.
06 of 11
Don't Ask Your Concierge: To Act as Your Therapist
Talk Is Cheap, But Good Advice Is Not Free
Yes, your hotel concierge is a friendly sort with a caring disposition. That's in the job description. But listening to your sob story is not: to hear about your relationship with your partner, your ex, your kids, your parents, your siblings, your boss, your neighbor, and or to give you advice.
07 of 11
Don't Ask Your Concierge: To Negotiate a Price for Something at the Hotel
The Price Isn't Going to Change for You
This kind of request is just plain tasteless. It's not a concierge's role to haggle on your behalf for anything, whether it's the cover charge in the hotel's nightclub, or the $10,000 Tahitian black pearl necklace in the lobby boutique.
08 of 11
Don't Ask Your Concierge: To Wrangle Your Hotel Bill
It's Too Late, Baby, Now It's Too Late
Take it from a travel editor: the time to request a hotel freebie or discount is before check-in. Not before checkout.
Please do not ask your kind concierge: to misrepresent your VIP status or room category, or "put in a good word" to management; to finagle a hotel freebie, from the $6 Fiji water to the $600 third night.
If you seek a room change or upgrade for a good reason (hating your room is one), go to the front desk and ask for a manager.Continue to 9 of 11 below.
09 of 11
Don't Ask: to Get You Tickets to Sold-Out Concerts, Shows, Games
Your Concierge Has Influence, Not Magic Wand
And certainly zero desire to debase himself or herself by begging. "I'm sorry, ma'am" (or "sir") means I am unable to do this, and "sold out" means "there are no tickets to be had anyway." What the concierge can do: get you onto a waitlist for a cancellation at a hot restaurant.
10 of 11
Don't Ask Your Concierge: To Name Celebrity Guests
A Concierge Is a Discreet Hotel Staffer, Not a Brazen Gossip Columnist
The hotel's celebrity guests' names are already on the Internet, thanks to the gossip columnists. OK, so suppose you've Googled all this and you already know who the celeb guests are. But now you want to know more.
But you won't get anywhere by asking your concierge for the dirt on known celeb guests. Why? Concierges are under contract not to spill. So: it's not gonna happen. An exception: often, minor celebrities like reality-show contestants want their names dropped, and have given permission to the hotel to mention them.
11 of 11
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