Senior Services and Medicare Help in New Mexico

medicare question illustration
Getty Images/Huang Li

Medicare is health care coverage that is available for those 65 or older and is also available for certain younger people with disabilities and for those with an end-stage renal disease. Getting help navigating Medicare signup and getting questions answered will be part of the focus of the open enrollment period in New Mexico, through the Aging and Long-Term Services Department (ALTSD) of New Mexico.

ALTSD is a dedicated state agency that serves the needs of the state's aging population. It provides access to resources for seniors, those with disabilities, and their caregivers. The ALTSD's Aging and Disability Resource Center (ADRC) helps over 4,200 seniors a month in getting assistance, access to services, and much-needed information. 

Open Enrollment Help

To assist with Medicare open enrollment, the ADRC hosts meetings across the state to help answer questions and provide assistance with programs.

Some of the meetings are walk-in, and others require an appointment. There will also be screening for Extra Help, a program that helps pay for prescription drugs. To be screened for Extra Help, bring in your prescriptions or a list of the medications you take, along with each drug's name, dosage, and strength. 

In Albuquerque, the majority of sessions take place at city senior centers, though some take place at the AARP Information Center and ECHO. Sessions take place in communities throughout the state. Bosque Farms, Estancia, Los Lunas, Rio Rancho, and Santa Fe are just some of the locations near Albuquerque where information sessions are held.

Other ALTSD Services

In addition to providing help with Medicare and senior services, the ALTSD is the state's agency for the protection of adults who have been victims of abuse, exploitation or neglect. Its Adult Protective Services Division (APS) processes reports of abuse and neglect and when necessary, initiates investigations. The APS receives and screens approximately 11,000 reports a year, and investigates about 60 percent annually. 

The ALTSD Ombudsman Program protects those living in nursing homes and institutional settings. Ombudsmen work with New Mexicans who wish to leave institutions and return to their communities. Ombudsmen are specially trained volunteers.