Macy's Department Store Shopping Guide

Macy's Herald Square
••• Macy's Herald Square. Heather Cross, licensed to

Macy's Flagship store at Herald Square has long been a popular shopping destination for visitors to New York City. The iconic store has earned worldwide renown for its Thanksgiving Day Parade, holiday window displays, and Visits with Santa. The parade and Santa were prominently featured in the classic film (and perennial Christmas favorite) "Miracle on 34th Street." The store is so vast and features so many departments, you easily can get lost in it.

Here are some things to remember and look for as you wend your way from one floor to another. 

Macy's Department Store Shopping Tips:

  • International shoppers can get a discount card good for 11% off most purchases at the Visitor's Center.
  • Weekdays before lunch are the least crowded times to visit Macy's.
  • Take advantage of baggage check/coat check if you'll be shopping for a while.
  • Ask the cashier if you'd like to have your purchases shipped home.
  • The lower floors tend to be more crowded than the upper floors.
  • Macy's is known for having great sales, especially compared to some of the more upscale New York City department stores.

Dining At Macy's Department Store:

From casual, fast-food eateries to more refined options, there's no reason to go hungry while you're shopping at Macy's.

  • Cellar
  • Cellar Bar & Grill
  • Cucina & Co.
  • 3rd Floor
  • Starbucks Coffee
  • 4th Floor
  • Auntie Anne's Pretzels
  • Ben & Jerry's Ice Cream
  • Jimmy's Pizza
    • 8th Floor
    • Au Bon Pain

    DeGustibus Cooking Classes

    Some of New York City's best cooking classes are offered at Macy's Herald Square. See more information at DeGustibus Cooking School Website

    Macy's Department Store Visitors Services:

    On the second floor of Macy's Herald Square, the Visitor's Service area can make your shopping trip easier, with both luggage and coat checks, as well as conscierge services.

    Their services include:

    • Shopping Assistance
    • Tourist Information
    • Coat & Package Check
    • Language Assistance
    • Refreshments

    Macy's at Christmas:

    Visiting Santa at Macy's

    Macy's Department Store Layout:

    With ten floors of shopping, many escalators and elevators and even a half-floor here and there, I recommend you get a Macy's visitors guide at the entrance. This helpful brochure lists which departments (and designers) are available on each floor, where the restrooms are and where you can stop to grab something to eat or drink while you venture through this massive store.

    Lower Level

    • Macysport
    • Men's Athetic Footwear
    • Men's Basics
    • Men's Casual Pants, Dockers
    • Men's Loungewear/Robes
    • Men's Outerwear/Swim

    the Cellar

    • Cellar Bar & Grill
    • Cucina
    • Customer Coat & Package Check
    • Frames
    • Gourmet Foods, Candy, Coffee
    • Housewares
    • Macy's Arcade Souvenirs
    • Sharper Image
    • The Cellar Kitchen
    • Vision Express - Optical


    • Accessories/Jewelry
    • Au Bon Pain
    • Coach Handbags
    • Cosmetics/Fragrances
    • Information Center
    • Louis Vuitton
    • Men's Furnishings: Shirts, Ties & Accessories
    • Men's Sportswear
    • The Wireless Store
    • Women's Socks/Tights

    One and A Half

    • Calvin Klein Jeans
    • DKNY Denim
    • Ecko
    • Guess Jeans
    • Kangol
    • Nautica Jeans
    • Polo Jeans
    • Rocawear
    • Sean Jean
    • Tommy Hilfiger Denim
    • Young Men's Levi's


      • Cosmetics
      • Green Tea Nail Salon: offering manicures, pedicures & massages
      • Men's Collections
      • Men's European and American Designers
      • Misses' Activeware, Nike, Northface
      • Misses' Better Sportswear


      • Bridge Sportswear
      • Maternity
      • Men's Clothing
      • Misses' Better Sportswear
      • Starbucks Coffee


      • Comfort Shoes
      • Cosmetics
      • Dresses & Suits for Misses' & Petites
      • Junior Shoes
      • Junior Sportswear & Dresses
      • Auntie Anne's Pretzels
      • Ben & Jerry's Ice Cream
      • Jimmy's Pizza


      • Fur Vault at Macy's
      • Misses' Sportswear
      • Petites
      • Women's Shoes


      • Domestics
      • Lingerie


      • Children's & Infant's
      • Macy's Women Coats
      • Macy's Women Sportswear, Suits & Dresses
      • McDonald's


      • Au Bon Pain
      • Barware
      • Bridal Registry
      • Bridal Dress Salon
      • Cards
      • China
      • Coats for Misses, Petites & Juniors
      • Crystal
      • Flatwear
      • Framed Art
      • Giftware
      • Gift Wrapping Services
      • Glassware & Silver
      • Santaland
      • Table Linens


        • Area Rugs
        • Beds/Mattresses
        • Furniture
        • Holiday Trim Shop
        • Jewelry Brokerage
        • Luggage/Backpacks/Briefcases
        • Razor Center
        • Watch & Jewelry Repair
        • Wig Salon

        Macy's Department Store Details:

        Location: Herald Square, between 34th and 35th on Broadway. Entrances also available on 7th Avenue and 34th Street, as well as on 34th Street between 7th Avenue and Broadway.
        Closest Subways:

        • A, C, E to 34th Street/Penn Station: Walk one block east on 34th Street to 7th Avenue
        • 1, 2, 3 to 34th Street: Exit on 7th Avenue and 34th Street
        • B, D, F, V and N, Q, R, W to 34th Street/Herald Square: Exit on Broadway for Macy's main entrance

        Phone: 212-695-4400

        Macy's Department Store Hours: (these will vary seasonally, call 212-695-4400 to confirm)

        • Sunday 11-7
        • Monday 10-8:30
        • Tuesday - Thurs 8 - 10
        • Friday & Saturday 10 - 8:30