Largest Phoenix, Arizona Call Centers

Call Center Jobs Are Plentiful in the Phoenix Area

Phoenix, Arizona call centers
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The Greater Phoenix area continues to be a hot location (pun intended) for call center jobs. There are many reasons why companies decide to locate their call centers in Arizona, including:

There are over 200 companies with call centers of varying sizes in the Valley of the Sun, so if you are looking for a call center job, particularly at an entry level, one of these might fit the bill.

Call center data is collected by the Greater Phoenix Economic Council ("GPEC"), and they were kind enough to provide the following data on Phoenix area call centers, including the number of call center jobs at the site. This data was collected by GPEC in April 2017 (educational organizations not included).

Top 25 Companies With Call Center Jobs

Banner Health Arizona
1441 N. 12th Street
Phoenix, AZ 85006
Approximate number of call center jobs: 3,900

Bank of America
1825 E. Buckeye Rd.
Phoenix, AZ 85034
Approximate number of call center jobs: 3,317

USAA
1 Norterra Drive
Phoenix, AZ 85027
Approximate number of call center jobs: 2,900

JP Morgan Chase
100 W. University Dr.
Tempe, AZ 85218
Approximate number of call center jobs: 2,825

American Express
20022 N. 31st Ave.
Phoenix, AZ 85027
Approximate number of call center jobs: 2,700

U-Haul
2727 N. central Ave.
Phoenix, AZ 85004
Approximate number of call center jobs: 2,541

PayPal
1240 S. Price Road
Chandler, AZ 85248
Approximate number of call center jobs: 2,300

Charles Schwab & Co., Inc.
2423 E Lincoln Dr
Phoenix, AZ 85016
Approximate number of call center jobs: 2,265

Discover Financial Services
2402 W. Beardsley Rd.
Phoenix, AZ 85027
Approximate number of call center jobs: 2,163

Mayo Clinic
13400 E. Shea Blvd.
Scottsdale, AZ 85259
Approximate number of call center jobs: 2,061

TriWest Healthcare
15451 N. 28th Ave.
Phoenix, AZ 85053
Approximate number of call center jobs: 2,000

Honeywell Aerospace International
1944 E. Sky Harbor Circle
Phoenix, AZ 85034
Approximate number of call center jobs: 1,300

Verizon Wireless
6955 W. Morelos Pl.
Chandler, AZ 85226
Approximate number of call center jobs: 1,228

Nationstar Mortgage
2501 N. Price Road
Chandler, AZ 85248
Approximate number of call center jobs: 1,200

Medtronic
800-B Beaty Street
Tempe, AZ 85281
Approximate number of call center jobs: 1,200

Bank of America
1515 W. 14th Street
Tempe, AZ 85281
Approximate number of call center jobs: 1,159

ACS/AFS
875 W. Elliot Rd., Suite 166
Tempe, AZ 85284
Approximate number of call center jobs: 1,157

PetSmart Store Support Group
19601 N. 27th Ave.
Phoenix, AZ 85027
Approximate number of call center jobs: 1,152

Arizona Republic
200 E. Van Buren Street
Phoenix, AZ 85004
Approximate number of call center jobs: 1,076

STMicroelectronics
1000 E. Bell Road
Phoenix, AZ 85022
Approximate number of call center jobs: 1,010

Wells Fargo
2600 S. Price Road
Chandler, AZ 85248
Approximate number of call center jobs: 1,009

Cigna Healthcare of Arizona
25500 N.

Norterra Drive
Phoenix, AZ 85085
Approximate number of call center jobs: 1,000

State Farm
2700 S. Sunland Drive
Tempe, AZ 85282
Approximate number of call center jobs: 1,000

CVS/Caremark
9501 E. Shea Blvd.
Scottsdale, AZ 85260
Approximate number of call center jobs: 978

Waste Management
2625 W. Grandview
Phoenix, AZ 85023
Approximate number of call center jobs: 975

What is a Typical Call Center Job Like?

Call centers usually are large facilities where many people work, often at all hours of the day or night. They are not usually places where there is direct customer contact. Typically, they are centers where callers who have questions about products or accounts are assisted by customer service representatives on the phone. If you are looking for employment, a call center job may be right for you if you enjoy customer contact, like flexibility of work hours (great for students and parents), enjoy dressing casually for work, and appreciate working for large companies that often have extensive benefit packages.

You might even be able to work from home.

How to Apply for a Job at a Call Center

Because call centers and operations centers are not open to the public, they can be a challenge to find. Sometimes, even if you find them, they are secured buildings and there's no way to get in to ask for an employment application. Here are some tips to help you do the research when you are considering applying for a job at a call center.
 
1. Visit the company's website.
If there is no obvious link to "Employment" or "Careers" or "Jobs" or "Working at...." find a link, usually all the way at the bottom of the page, that says "About Us" or "About Our Company." From that page you can usually find the employment page.

2. Search for jobs in Arizona.
It is common for many people at a call center to have positions that have the same job title, like Customer Service Rep. Sometimes companies will just leave that description on their website permanently because they always have openings for those jobs. 

3. Don't panic.
Do not be surprised if no jobs show up, even though you think there is a call center that has lots of people at the location. Sometimes companies don't include non-professional positions at online employment page. Often call centers have their own Human Resources divisions that don't feed information to the online system.  

4. Use a phone book or online directory.
If you can't find out where the call center is located or how to apply for a call center job, go to the phone book. Look up the company name. You may find many offices or branches of the company in the phone directory, but look for either a toll free number or a phone number for an administrative office.

5. Call the toll free number.
You may be calling the very call center where you'd like to apply! Work the voice response system until you can get a human on the phone. Sometimes this is as easy as pressing "0" or just holding on the line. Because large companies have call centers all over the country, ask the Customer Service Rep where they are physically located. If they are in Phoenix, ask how you can get an an application for employment there and for the street address, if you don't already have it. If they are located in another state, ask them for the toll free number for the Phoenix Call Center and make another call. Customer Service Reps are used to getting these calls, and usually have the information quite handy.