How To Get Home Delivery of Food in Phoenix

Order Your Groceries Online

Online Grocery Shopping with Delivery in Arizona
••• Online Grocery Shopping with Delivery. Judy Hedding

For those of us who have busy or complicated lives, sometimes paying for a service that can make our lives a little easier is well worth the extra cost. In the Greater Phoenix area we are fortunate to have a store that offers a home delivery service of groceries that are selected online and then brought right to your front door.

When I first moved to Arizona I was enthralled with our grocery stores.

They sold everything, from liquor to flowers, and prepared foods to birthday cakes in addition to the regular grocery items. Who remembers Smitty's? I was amazed that a grocery store could also sell appliances, music, furniture and clothing! I used to enjoy spending two hours or more doing my weekly grocery shopping, walking up and down wide aisles in sparkling clean, cool stores.

Times have changed. While I still appreciate the comfortable shopping experience in most of our stores, I usually don't want to spend the time — plus travel time plus gas — to do the grocery shopping for my family. After all, I don't typically browse. I know exactly what I want to buy.

There are many reasons that people have groceries delivered. Some people work long hours or simply don't want to spend the time to shop. Others have young children who might make shopping stressful. People who don't drive might not have public transportation available or find it too too hot in the summer to use it.

Still others are housebound, usually due to either a temporary injury or permanent illness. Have a third story walk-up apartment and don't want to carry those heavy items up the stairs? For whatever reason, home delivery of your groceries might be a viable, even wonderful alternative. Locally, across most of Maricopa County, Safeway offers this service.

Safeway.com (Sign Up Direct) makes it easy to get groceries, fresh produce, meat and even frozen foods delivered to your home or business located almost anywhere within Maricopa County. I tested about 20 zip codes around the Valley of the Sun, and only a few areas that were on the periphery of the county. For example, Buckeye, Wickenburg, and Gila Bend are excluded from the service at this time (2016).

I signed up for the service, and spent quite a bit of time maneuvering around the site and contacting Customer Service with questions. Then I actually placed an order. Here is how it went, and here are the pros, cons and things that you should know about the program.

Safeway.com Home Grocery Delivery - What I Like

  1. Same day is delivery available if the order is placed early in the morning.
  2. Even in summer in the desert, you don't have to worry about refrigerated or frozen items going bad in the heat.
  3. You can choose different delivery windows: 1-hour, 2-hour or 4-hour. The more flexibility you can give Safeway, the lower the delivery charge. Delivery charge varies from $9.95 to $12.95 per order, but may be cheaper if you can give them a 4-hour delivery window.
  4. You can receive discounts offered to Safeway Club card holders even if you didn't have one before. You can also sign up for the Just4U program to receive additional discounts.
  1. Drivers do not accept tips.
  2. Every item has a link under it where you can click to see nutritional information about the product.
  3. Club card discounts are noted, and you can see lists of those items that have Club Card discounts or Buy One Get One Specials.
  4. The system keeps track of items that you have purchased online or with your Club Card at the store, so subsequent online shopping is faster if you typically buy the same items.
  5. Ordering from home greatly reduces any tendency to make impulse purchases.
  6. You may submit a note for orders online about the item. I find this especially useful for produce items. For example, I ordered bananas, and posted a note that I would like them to be slightly green.
  7. Upon checkout, you can determine, for each item, whether or not a similar item may be substituted if your selected item is not available at that time.
  1. You will receive an email confirmation of your order that lists all the items selected and the approximate price. Some items, like produce or Just4U sale items, will be charged differently on the final tally.
  2. Upon delivery, you will be advised of any items that were substituted (if you allowed for that), or any items that were not available (if no substitutions were permitted). You will be asked to sign for the order.
  3. If you find any problems with the items you ordered or have any questions about the charges, you can call customer service at 1-877-505-4040 every day of the week between 9 a.m. and 10 p.m. local time. I have them on speed dial! You can also use the app.
  4. You will receive the same rewards (gas rewards, for example) for online orders as if you had shopped in the store.

Safeway.com Home Grocery Delivery - Beware

  1. The registration process can be cumbersome. It took me quite a bit of time to get into the system the first time, with a couple of calls to Customer Service to reset passwords and link accounts, since I already had a Safeway Card but I didn't know what my card number was (I always used my phone number in-store). For people that are not very Internet-savvy, it might not be easy.
  2. Some products that you normally buy may not be available under the home delivery program. For example, I know that the Safeway in my area has whole, prepared roasted chickens for sale, but that product is not available for home delivery. Likewise, the brand of bread I use is not available for online shopping. Yes, it is an unusual brand, but my local Safeway carries it.
  3. Prices may not be the same. I noticed that some items at Safeway.com were higher priced than at the store, sometimes by quite a large margin.
  4. There is a $50 minimum order requirement.
  5. No paper coupons are accepted.
  6. While impulse shopping is reduced, you also won't be able to browse the aisles to see new products that might be offered. (What? They now sell apple pie in a jar? Yay! Let's try it!)
  7. Although I was unable to reconcile my original email listing with what was quoted as the estimated price, the final receipt was correct, with minor adjustments (fruits and vegetables sold by weight). Most people won't try to reconcile the email anyway, but I would have liked to understand it.

Next Page >> Ten Things To Know About Safeway.com Grocery Home Delivery Service

All dates, times, prices and offerings are subject to change without notice.Comments here are based on my experience with the service in June 2013.

I spent a lot of time researching the service, so I will save you that effort and tell you what I believe to be the most important things to know about purchasing groceries online through Safeway.com.

Ten More Things to Know About Using Safeway.com for Home Food Delivery

  1. There is no charge to register for Safeway.com. Your credit card is charged when you place an order.
  2. If you place an order at Safeway.com (Sign Up Direct) your delivery charge will be waived for your first order. Yes, that's applies to everyone! When you are finalizing your first online order, just use the Promo Code EASY7 at checkout. That's right — free home delivery for your first order, with no contract or obligation to ever order again. You might also receive promotions or specials by email now that you are registered.
  1. In Maricopa County almost all areas are included in Safeway's delivery area. Phoenix, Scottsdale, Tempe, Chandler, Glendale Peoria, Surprise, Cave Creek and more. Even Queen Creek and Anthem residents can use the service.
  2. When you sign up for Safeway.com home delivery, you are automatically assigned a Safeway Club card if you don't enter your club card number at the time you register. The first time you register, and if you don't already have a Safeway Club card, I'd call the Customer Service people and have them link your new card number to the store system and sign you up for Just4U discounts as well. Apparently they have two separate systems and your information has to be linked together the first time.
  3. You can't order everything that Safeway sells through the online process. For example, prepared foods, flowers, cigarettes, gift cards or lottery tickets are not available for purchase through Safeway.com. You'd have to go to the store for those.
  1. You have to be able to pay by credit card or debit card. The delivery people don't collect or disburse any money. That's all done online.
  2. You can register for Safeway.com and have the groceries delivered elsewhere. For example, you might want to order groceries to be delivered to your mom, or you might want the groceries delivered to you while you are at work.
  1. Just before you finalize your online order you may write comments. I gave specific instructions relative to directions, because I know that GPS is incorrect for my house. My driver told me that he would greatly appreciate it if people who live in large apartment complexes, where building numbers are often difficult to find, provide specifics about what building the apartment is in. For example, writing a comment that the apartment access is closest to parking spot number 326, or the building is located in the northeast corner of the complex behind the pool, will help the driver be on time. Likewise, specific comments about access to business addresses would facilitate the process.
  2. If you have your groceries delivered to you at your place of business, you have to make sure that the delivery window time fits your schedule at work and that you have a place to store any refrigerated or frozen items until you take them home. That's obvious, right?
  3. Safeway.com drivers will not leave groceries at your door even though you paid for them online. Someone who is at least 18 years old must be available to sign for them, 21 or older if you ordered any alcoholic beverages.
  4. I called the Customer Service line about five times to get answers to my questions, and each person — never the same one twice — was courteous, pleasant and helpful. They were easy to understand and even made helpful suggestions.
  1. The driver/delivery person came well within the appointed window. Right in the middle, as a matter of fact. He will carry groceries up flights of stairs to get to your apartment. He carried my groceries into my kitchen for me. I would not expect the driver to carry the groceries up stairs inside your home.
  2. My first order took quite a while and was a bit complicated. It's a lot easier the second time around!

I know, I know. That's 13 items on my list of ten things you should know!

If you live elsewhere in Arizona, but have a Safeway store nearby, you might be able to use this service. Try your zip code on the registration page. This service is also available outside Arizona: California, District of Columbia, Maryland, Oregon, Virginia and Washington. Outside of Maricopa County there may be a fuel surcharge or additional delivery charges.

Those will be disclosed at the time of your order.

Previous Page >> How Safeway.com Grocery Home Delivery Works, with Pros and Cons

All dates, times, prices and offerings are subject to change without notice.Comments here are based on my experience with the service in June 2013.