Bad Airline Experience? These Companies Can Help

Solve passenger-related problems with Resolver, AirHelp, ClaimAir, and more

The worst has happened: you’ve had a bad experience on your flight. Your flight was canceled or delayed, your luggage was lost, a crew member was rude, you had a bad encounter with a fellow passenger, or there was an issue with booking your ticket.

No matter what the issue, all airlines have a contract of carriage and contact information for those wishing to complain. But sometimes it can be hard to get your issue resolved. Below are five companies that are here to help.

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Employee of AirHelp

Courtesy of AirHelp


In April 2011, the U.S. Department of Transportation created rules designed to protect and compensate travelers for issues including requiring airlines to reimburse passengers for bag fees if their bags are lost, provide consumers involuntarily bumped from flights more compensation, requiring airlines to disclose hidden fees and expanded prohibitions on U.S. airlines operating domestic flights from allowing an aircraft to remain on the tarmac for more than three hours. 

But many travelers don’t know that they can be financially compensated for these issues, and those who do don’t want to go through the hassle to get it. Those who want to use AirHelp to chase down their compensation are asked five questions to see if they're eligible. If yes, the company will pursue a claim in exchange for 25 percent of the value of a successfully received claim.

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Heathrow Ariprot

Courtesy of Resolver

This UK-based company offers free information to travelers to help them with their airline-related issues. It offers guides in simple language that outline your consumer rights in every type of issue. Travelers can use a range of flexible email templates that are easily adaptable to specific needs.

There's a function where the website can automatically keep a record of all correspondence regarding a complaint. Users can create an online case file and upload important documents including photos, tickets, copies of receipts, or external emails.

And if you're not satisfied with the initial response from the airline you've filed a complaint with, Resolver has an escalation process that lets you know when you can raise your complaint to the next level of seniority and, ultimately, to an ombudsman or regulator, where appropriate.

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All flights cancelled
narvikk / Getty Images

Most travelers don’t know that depending on the situation, they may be entitled to compensation when a flight is delayed or canceled, you're bumped from a flight, or your luggage is lost.

And even those who know may not want to go through an airline’s long process to get the money they deserve, ClaimAir can help by submitting a claim to airlines for a flat fee of $25 or a success fee of 25 percent of the total compensation.

For $25, it will write a letter that fits your situation. But for the 25 percent, the company will take care of all communication with the airline. And a bonus? ClaimAir only gets paid if it wins.

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Blue Ribbon Bags

Left Luggage on the Belt

Simon Bond / Moment / Getty Images

Did an airline lose your bag? Are you frustrated with the process to get it back? New York City-based Blue Ribbon Bags is making the process easier. Travelers pay $5 for $1,000 in insurance per bag. They can also pay $7.50 for $1,500 in coverage or $10 for $2,000 in coverage.

Once luggage has been lost, travelers must file a claim with the airlines, then Blue Ribbon. After receiving a file reference number, call Blue Ribbon or file online, and they take it from there. If your bag is still lost after four days, the company sends a check via FedEx. And if the airline finds the bag on the fifth day, the traveler can still keep the money.

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Man sleeping in airport

Hans Bjurling / Getty Images

This global company helps air passengers to get compensation for airline issues. It uses data entered by travelers to see if they're entitled to compensation and, if so, how much they can expect. It automatically generates a claim letter with all the required details.

If a claim is successful, keeps 25 percent of the compensation received. It works with claims valued up to $670. And the company doesn't get paid if a claim is denied.