A Review of the Grand Hyatt New York at Grand Central

Large, business-oriented hotel connected to Grand Central Terminal

Lobby of the Grand Hyatt New York
••• Lobby of the Grand Hyatt New York. Hyatt

When it comes to hotels (and just about everything else), New York City has plenty of options for business travelers. In any city like New York, it's important for a business traveler to select a hotel or base of locations that's close to where they want to (or need to) do business. That's why the Grand Hyatt New York at Grand Central is such a great option if you're planning a business trip to New York City.

It's directly connected to Grand Central Terminal, making it easy for business travelers to hop on a wide range of subway lines to reach just about any destination in New York City.

Hotel Overview

The Grand Hyatt New York at Grand Central Terminal is a large, business travel-oriented hotel that has over 1,300 rooms. The hotel has been renovated and it shows. The lobby is comfortable but business-like, the hallways and rooms feel fresh, and services like the 24-hour Market food store in the lobby is excellent for business travelers who are on their own schedule.

The Grand Hyatt New York is a good choice for business travelers who want a convenient, central location that has good access to New York’s subway lines, as well as points of interest like Times Square, the Empire State Building, and more.

The Hyatt’s rooms are nicely updated to reflect business travel needs. While not huge, the rooms aren’t terribly small either (as some hotel rooms in New York City are).

Room Details

During my visit to the hotel, I stayed in an upgraded room. While the room was good-sized, the bathroom wasn’t. Like many New York City properties, my bathroom in the Grand Hyatt New York was remarkably small. On the positive side, it was very nicely decorated, with an upscale interior that was very well thought out.

The shower was particularly nice, both with the very flexible hand-held shower head, as well as a solid and well-made sliding door. However, the bathroom definitely could have used a bit more room for the toilet, which was remarkably close to the shower.  

The bed in my room was very comfortable, and the bedding fit it well. The room had plenty of storage (which was nice), including a large wardrobe with an in-room safe and some drawer/cubical areas. It also had a nice lounge area, with chairs and a small sitting area, near the flat-screen TV which swiveled easily for different viewing angles. The room also had a window that opened (which is nice if you want a little fresh air). The room’s sliding shade worked well to block out the light, but I would have liked a secondary transparent shade to keep privacy but let in some light.

I have to admit I initially also had a problem with the room’s new electronic lighting controls. The hotel has replaced standard light switches with the newer, electronic light switches. There’s still definitely something to be said for old-fashioned switches that you can easily operate in the dark to turn lights on. However, after a couple of days, the new electronic lighting controls had definitely grown on me to the point where I might have favored them over old-fashioned ones.

The light control pads near the bed did make it easy to control a range of lights without getting up.

My room’s air conditioning seemed to work very well. Rooms come standard with a range of amenities and services, including refrigerators, hair dryers, video on demand, irons, concierge services, and more.

The Business Traveler View

If you’re traveling to New York City, it’s hard to beat the Grand Hyatt New York City’s location. Of course, if you have business down on Wall Street or on the upper West Side, you’ll want to look for hotels in those locations. But for general access to the city, the Grand Hyatt New York City’s location next to Grand Central is a strong advantage. Not only do have all the train and subway connections (including the shuttle to Times Square), but you also have access to the shops and food stalls in Grand Central.

Business travelers will want to make sure they take advantage of the Hyatt Grand New York's Grand Club lounge, located on the 16th floor. Open for breakfast, during the day, and for evening snacks and drinks, the Grand Club lounge is a great place to get a bit of refreshment (from sodas to customized coffees) while getting out of your rooms. The Grand Club lounge offers a comfortable place for business travelers to do some work, or step outside onto the inviting outdoor rooftop deck and patio area with nice tables and comfortable chairs.

Business travelers will appreciate the Grand Hyatt New York’s exercise room, which has a range of both cardio and weight stations for guests. The Grand Hyatt New York also has a reasonable-sized business center that provides a range of business services, from equipment rentals to photocopying and faxing.

Like most big-city hotels, the Grand Hyatt New York charges for Internet access. Rooms and public areas have wireless connectivity, while meeting rooms have both wired and wireless access. Pricing starts at roughly $13 a day, with an enhanced bandwidth option for $4 more.

The Grand Hyatt New York also provides valet parking for an additional fee. Cars are $65 for the night, while oversized/SUVs are $75. Self-parking is not available. It’s important to note that there are no in and out privileges. The parking is actually across the street from the hotel and is a secure lot. (During my trip to New York and my stay at the Grand Hyatt, I used a local parking garage a few blocks away, which offered a significantly cheaper rate. Consult About.com’s business travel page on New York City parking for additional information on finding the best parking spots for your New York City trip.)

Food

The Grand Hyatt New York has a range of options for dining, including:

  • The Market. The Market is an upscale/expanded convenience food store/café in the lobby that’s open 24 hours. It’s a great place to grab a bagel, small sandwich, orange juice, coffee, or other snack any time of the day. As a business traveler who often ends up on my own schedule, having a convenient place like the Grand Hyatt Market to purchase a range of food items in the hotel lobby is a great advantage.
  • New York Central. New York Central is the Grand Hyatt New York’s main restaurant and has a sleek New York City-style. The restaurant (and adjacent bar) overlooks the busy street outside Grand Central. Business travelers who have food allergies will appreciate the kitchen’s ability to handle special dietary requests, such as gluten free requirements. The restaurant serves breakfast, lunch, and dinner in a business casual atmosphere.
  • Room Service. Business travelers can order a full range of room service options at the Grand Hyatt New York. Note that no room service is available between 2pm and 5pm or 11pm and 6am.

Meeting Rooms and Business Events

As noted in the introduction, one of the big benefits of the Grand Hyatt New York City is its central location. It’s not only near the center of New York City, but since it’s directly connected to Grand Central Terminal, it’s at the hub of New York City’s transportation infrastructure. That means it’s a convenient location for business events and meetings.  

The Grand Hyatt New York City has over 60,000 square feet of meeting and event space, including rooms with great views of New York City. Meeting spaces range in capacity from 10 guests up to 2,500. The hotel also has an upscale executive conference level that has cutting-edge audio visual equipment.

All meeting rooms and public areas have high-speed Internet access. As you would expect, the hotel also provides complete catering services. Valet parking is available for meetings and events. The Grand Hyatt New York City also has a 24-hour business center with everything from supplies and computer access to equipment rentals and secretarial services.

All of the Grand Hyatt New York’s meeting rooms have individual controls for heating and air conditioning. Many of the hotel’s meeting rooms have been recently renovated and updated with all the latest features.

The Grand Hyatt New York has a range of meeting and event spaces, including:

  • Conference level. The Grand Hyatt New York’s conference level contains about 13,000 square feet of function space decorated in dark colors with marble and wood accents, providing a residential (rather than hotel) feel. The level’s boardrooms and meeting rooms have a modern-design feel with eye-catching artwork.  
  • Ballroom level. The Grand Hyatt New York’s ballroom level has 19,000 square feet of flexible event space, including the recently renovated Empire State Ballroom. The Empire State Ballroom has high ceilings and room for 1,500 people with a dance floor or theater style, or up to 2,000 for a cocktail reception. The room can be divided into five sections for different breakout meetings. A nearby foyer can be used for everything from registration to catering. In addition to the Empire State Ballroom, there are three other function rooms on same level. The Grand Hyatt New York’s Regency Room provides boardroom space for up to 40 people or reception space for up to 150. The Park Avenue and Chrysler rooms are good for smaller board meetings, working sessions, breakout sessions, coffee breaks, or lunch buffets.
  • Lobby level. The Grand Hyatt New York’s main lobby level meeting space is the Manhattan Ballroom, a brand new ballroom with 24-foot glass walls that overlook 42nd Street. The room has lots of state-of-the-art features, including drop-down screens and black-out shades. The room can hold over 400 people, theater-style. In addition, the Grand Hyatt New York also has the Gallery on Lex and the New York Central on the lobby level. The Gallery on Lex is a residential-style boardroom/meeting space, with cozy furniture, a kitchen area, and an open, glass reception and networking area. The New York Central is the Grand Hyatt New York’s main restaurant, overlooking the lobby and 42nd street.
  • 14th Floor. The Grand Hyatt New York has 22 boardrooms on the 14th floor for smaller meetings or events of 10 to 50 people.

For an overview of all the Grand Hyatt New York meeting room details, consult their website’s room capacities and the layout pages. In addition to the meeting rooms themselves, the Grand Hyatt New York has complete event support services available.  Business travelers interested in the Grand Hyatt New York City’s meetings and events capabilities can contact the Grand Hyatt New York City’s sales department directly at 646-213-6830 or salesnycgh@hyatt.com.

Grand Hyatt New York Hotel Information

109 East 42nd Street at Grand Central Terminal
New York, New York 10017

Phone: 212-883-1234
Website: Grand Hyatt New York

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As is common in the travel industry, the writer was provided with complimentary services for review purposes. While it has not influenced this review, About.com believes in full disclosure of all potential conflicts of interest. For more information, see our Ethics Policy.