How to Complain about an American Airlines Flight

How to contact American Airlines to have an issue resolved

Man using cell phone
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Business travelers have to put up with all types of problems, from check-in, travel delays to fear-inducing taxi cab rides. But just because you can expect problems when you head out on the road for business, it doesn't mean you should necessarily put with them. Instead, business travelers should be ready to contact an airline, hotel, or travel service provider when things don't go as they should.

When I travel for business, I frequently fly on American Airlines. Luckily, I haven't had any recent problems on my flights. But if you have experienced a problem on an American Airlines flight, make sure you reach out to American Airlines to let them know.

There are a few ways that travelers can contact American Airlines with a problem or issue. If you do, here are a few tips:

  • Make sure you have the basic information available about your travel. Provide your address and contact info, as well as the flight numbers, dates, and city pairs.
  • If you're using American Airlines website, make sure that you're using the correct country version of their website. You can do this by checking for the country flag at the top of the page. Select your home country if it's not already selected.
  • If your issue deals with current travel problems or problems with future travel, American Airlines suggests that you contact its reservations service.
  • If you're a business traveler with a disability-related issue, American Airlines asks that you contact its Disability Issues department.
  • If you have a lost and found issue, keep in mind that each airport has its own process for lost and found, and you should contact those airports directly.

Contact info
Often the easiest way to get a problem resolved is by emailing American Airlines. Their email form will collect the information they need to assist you. Keep in mind it may take a few days for them to be back in touch with you.

American Airlines postal address is:

American Airlines Customer Relations
P.O. Box 619612 MD 2400
DFW Airport, TX 75261-9612
For faster service, overnight mail can be sent to:
American Airlines Customer Relations
4255 Amon Carter Blvd. MD 2400
Fort Worth, TX 76155-2603

American Airlines phone number is: 817.786.3778. Customer service is available Monday through Friday, 8:30a-4:30p Central Time (except some holidays)

Social Media 

Many airlines have expanded their customer service response and outreach to social platforms like Twitter and Facebook. For complaints that may require a more immediate response, like lost luggage or canceled flight, reaching out to American Airlines via social media may get you a faster reply.  

To grab the attention of a social media customer service representative, log in to the social platform (or sign-up if you don't have an account) and tag the American Airline account in a post or send a direct message.

Typically, public posts will gain the attention of customer service more quickly and allow other users to comment, like, and share—all factors in getting a fast resolution to your issue. 

American Airlines social accounts:



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