Air Travel Airlines How to Complain about an American Airlines Flight How to contact American Airlines to have an issue resolved Written by David Kelly David A. Kelly is a business travel writer, member of the American Society of Travel Writers, and author of two children's book series. Tripsavvy's Editorial Guidelines David Kelly Updated 06/03/19 Share Pin Email Adrian Samson/Photodisc/Getty Images Business travelers have to put up with all types of problems, from check-in, travel delays to fear-inducing taxi cab rides. But just because you can expect problems when you head out on the road for business, it doesn't mean you should necessarily put with them. Instead, business travelers should be ready to contact an airline, hotel, or travel service provider when things don't go as they should. When I travel for business, I frequently fly on American Airlines. Luckily, I haven't had any recent problems on my flights. But if you have experienced a problem on an American Airlines flight, make sure you reach out to American Airlines to let them know. There are a few ways that travelers can contact American Airlines with a problem or issue. If you do, here are a few tips: Make sure you have the basic information available about your travel. Provide your address and contact info, as well as the flight numbers, dates, and city pairs. If you're using American Airlines website, make sure that you're using the correct country version of their website. You can do this by checking for the country flag at the top of the page. Select your home country if it's not already selected. If your issue deals with current travel problems or problems with future travel, American Airlines suggests that you contact its reservations service. If you're a business traveler with a disability-related issue, American Airlines asks that you contact its Disability Issues department. If you have a lost and found issue, keep in mind that each airport has its own process for lost and found, and you should contact those airports directly. Contact infoOften the easiest way to get a problem resolved is by emailing American Airlines. Their email form will collect the information they need to assist you. Keep in mind it may take a few days for them to be back in touch with you. American Airlines postal address is: American Airlines Customer RelationsP.O. Box 619612 MD 2400DFW Airport, TX 75261-9612For faster service, overnight mail can be sent to:American Airlines Customer Relations4255 Amon Carter Blvd. MD 2400Fort Worth, TX 76155-2603 American Airlines phone number is: 817.786.3778. Customer service is available Monday through Friday, 8:30a-4:30p Central Time (except some holidays) Social Media Many airlines have expanded their customer service response and outreach to social platforms like Twitter and Facebook. For complaints that may require a more immediate response, like lost luggage or canceled flight, reaching out to American Airlines via social media may get you a faster reply. To grab the attention of a social media customer service representative, log in to the social platform (or sign-up if you don't have an account) and tag the American Airline account in a post or send a direct message. Typically, public posts will gain the attention of customer service more quickly and allow other users to comment, like, and share—all factors in getting a fast resolution to your issue. American Airlines social accounts: Facebook Twitter. Was this page helpful? Thanks for letting us know! Share Pin Email Tell us why! Submit A Complete Guide to Lyon-Saint Exupery Airport Best Jet Ski Insurance Companies in 2021 The 9 Best Travel Insurance Providers of 2021 Learn to Make an Effective Travel Complaint 20 Solo Trips in 2020: I Traveled Solo During COVID-19 What to Do When Your Flight Is Diverted How to Travel Internationally With Your Pet How to Navigate Vienna International Airport What It’s Like to Fly Halfway Around the World During the Pandemic Dulles International Airport Guide Noi Bai International Airport Guide Find Your Way Around (and to and From) the Cancun Airport The 8 Best Luggage Delivery Services of 2021 Don’t Fall for These 7 Common Online Travel Scams A List of Companies to Help You Fight Your Bad Airline Experience What Is a Known Traveler Number, and What Do You Do With One?