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Hotel management software is essential to the smooth operation of all kinds of hospitality properties, from small-scale B&Bs to global hotel chains. This software helps to centralize and automate day-to-day operations including taking reservations, checking guests in and out, assigning tasks to housekeepers and other staff, processing payments in restaurants and spa facilities, and producing vital data reports. In doing so, it also helps to increase occupancy and improve the guest experience by leaving staff with more time for meaningful interactions. Here, we rounded up the best hotel management software on the market.
Our Top Picks
Best Overall: Mews
Why We Chose It: We chose Mews because of its innovative design and excellent reputation among current users as the next generation in hotel management software.
Intuitive, sleek, and easy-to-use design
Unparalleled customer support via Mews University
Open API for integration with other hospitality software
Not as much industry experience as some competitors
Minimum monthly subscription fee is relatively high
Cloud-based system depends on strong internet connection
Founded by a team of former hoteliers, Mews offers a thoroughly modern take on hotel management software backed by exceptional customer service and a high rating Capterra.
The software automates every aspect of the industry, from booking to checkout. Highlights include a fully customizable online booking engine with the ability to include add-on products, a control center for front and back-office staff, and a fully-integrated payment system for instant, secure payments throughout.
Reviewers particularly like the software’s innovative reporting, which includes visual dashboards for seeing at a glance how your business is performing. You can manage and cross-sell multiple properties across a single platform, and the Open API allows for integration with all other hospitality tech software.
There are four pricing plans to choose from, billed monthly or annually in four currency options. The cheapest rate costs about $300 per month.
Best Budget: Sirvoy
Why We Chose It: We chose Sirvoy as our top budget pick because it offers a valuable service for a small monthly fee, while also earning plenty of positive user reviews.
Positive reviews claim excellent value for money
Pay-as-you-go pricing model suits every budget
Free, 24/7 support is included
Features are limited to reservation management only
Fees are charged for each optional confirmation SMS sent
Third-party booking channels and payment providers may charge added fees
If you're on a limited budget, choosing Sirvoy is a great way to strip away the excess features of other hotel management software, and only pay for what you truly need.
Sirvoy is essentially a hotel reservation system: Don’t expect the employee management capabilities, accounting services, and point-of-sale integration of the other software on this list. However, for roughly $9 per month, you can centralize your reservation process and allow for automatic bookings via your website.
There are two plans to choose from: the Starter and the Pro. The Starter has all the essential features you need, while the Pro adds more advanced booking channels and OTA (over-the-air or wireless) integration. Monthly fees for each are calculated on the number of rooms your property has, and there’s no start-up fee and no commission.
Even better? A 14-day trial allows you to try out both plans before purchasing.
Best Runner-Up: Hotelogix
Why We Chose It: Hotelogix is a great alternative for those with a smaller budget. We chose it because it offers great functionality for a fraction of the price of top-tier competitors like Mews.
Available in 10 languages
Ability to integrate with third parties including OTAs
Entry-level package lacks some key features
A steeper learning curve than some competitors
Some reviewers claim the booking engine could be more user-friendly
Cloud-based software Hotelogix can be managed from your desktop or cellphone, from anywhere in the world.
Trusted by properties ranging from B&Bs to chain hotels in more than 100 countries, it’s available in 10 languages and integrates every aspect of hotel management. This includes the managing and updating of inventory and rates (both on the hotel website and via affiliated OTAs), so that you can maximize occupancy without ever worrying about double booking.
It also facilitates real-time communication between departments. From the front desk module, you can assign tasks to team members, set reminders, handle check-in and check-out, and even send SMS confirmation to your guests.
Payments are handled in one place through a secure portal and used to produce more than 100 different reports. Choose from three pricing plans based on your number of rooms, or request a 15-day free trial. The minimum billing is about $65 per month.
Best for Large Hotels: eZee FrontDesk
Why We Chose It: eZee FrontDesk is our top choice for large hotels because it provides detailed solutions for every aspect of front desk management, from guest reservations to assigning housekeeping tasks.
Installed on-premise, can operate offline
Allows for complex multi-tier pricing
Reports delivered direct to your mobile device
Must use with other eZee software for full functionality
Not cloud-based, so can only be accessed on-site
Pricing is not transparent online
eZee FrontDesk is the management software of choice for hotels of all sizes in more than 160 countries. Installed on-premise, it can operate offline and includes a rich variety of features not always found with cloud-based software.
Among these are two-click guest reservation, easy check-in and check-out, housekeeping and payroll management, night audit, ledger accounts, and billing. A mobile app allows you to receive summarized reports directly to your phone.
One of the most useful features for large hotels is the ability to input different room prices that take into account seasonal rates, discounts for business sources and OTAs, and rates that change according to customer demand. The eZee Front Desk support team is available 24/7, and the software is fully compatible with other eZee technology, including a booking engine and restaurant point-of-sale.
Get a free, 30-day trial, or contact eZee FrontDesk for a custom quote.
Best for Small Hotels: Cloudbeds Suite
Why We Chose It: Cloudbeds Suite stands out as the best fit for small hotels because it is easy to use and combines all necessary modules into a single suite for simplicity.
Quick to set up and easy to use
Includes all modules needed for all-in-one management
Flexible pricing based on location and number of units
No functionality for activities booking
Data transfer from a legacy system costs extra
Only the most expensive plan includes all features
Named by HotelTechAwards as the Best Property Management System for 2021, easy-to-use Cloudbeds is a great option for small hotels that are switching to a digital management solution for the first time.
On average, existing Cloudbeds customers report a 20% increase in reservations. The Suite option combines several modules available for separate purchase into a single platform for managing everything from guests and staff to inventory and data in real-time.
Features include easy reservations management, a booking engine for commission-free online bookings, and a channel manager that lets you sync rates and availability across a wide range of OTAs and social media pages.
In-depth revenue management and financial reporting services are also included. Cloudbeds customers receive 24/7 support and can choose from four plans available on a month-to-month or discounted yearly contract. Contact the company for a customized quote.
Most User-Friendly: HotelKey
Why We Chose It: We chose HotelKey because it has near-perfect reviews with an emphasis on the software’s simplicity, support, and quick learning curve.
Ease of use and exceptional support
Comprehensive features cover every aspect of hotel management
Real-time reports available on any device
On-site training incurs additional fees
Some users claim that reports could be more detailed
Pricing is only revealed after requesting a demo
Cloud-based HotelKey is used by more than 2,500 properties worldwide and has a legion of loyal supporters.
This is proven by the software’s top rating on Capterra, with many reviews praising it for its focus on simplicity and security. The implementation process is made seamless with the help of a dedicated consultant, while remote and on-site training are offered according to your preference. Customers also have access to 24-hour support and an online knowledge base with videos, FAQs, and other training content.
HotelKey is divided into four sections. Property management software (PMS) handles front desk reservations, housekeeping, and maintenance management. The consumer relationship system (CRS) includes a no-commission, direct booking engine, and a channel manager for updating integrated OTAs, while the point-of-sale (POS) section includes a cash register and order/inventory management. The records management system (RMS) handles rate administration and revenue management, including reports that can be viewed in real-time on your mobile device from anywhere in the world.
You can contact the company for a quote.
Most Customizable: Maestro
Why We Chose It: We chose Maestro as the winner of our customizable category because it has more than 20 individual modules and can be tailored for both vacation rentals and multi-property chains.
Specific features for vacation rentals and multi-property groups
Incredible range of modules available on a single platform
Ability to manage spa and activity bookings
Not as user-friendly as some competitors
Features are unnecessarily complicated for small hotels
Pricing only available upon contact with sales team
If you're looking for hotel management software that can be easily customized to fit their precise needs, you will enjoy Maestro’s flexibility.
The software offers more than 20 individual modules that can be combined into a single database, ranging from standard features including a centralized Front Office and automated customer relationship management (CRM) to a Spa & Activities section and a Sales & Catering module for meeting and event planners.
You’ll be able to manage memberships and gift cards, utilize contactless and mobile apps for a thoroughly modern approach to guest engagement, and produce detailed analytic and financial reporting. One module is designed especially for the owner and vacation rental management, while many modules include features intended for multi-property groups and chains.
Deployment is equally flexible, with options to have the software hosted on-premise, on the cloud, or on your own private cloud. You can request a quote from the company.
We chose Mews as our overall winner for its combination of diverse yet easy-to-use features and innovative, modern design. However, if you are new to hotel management software, you may prefer a simpler interface like Cloudbeds Suite or HotelKey. Hoteliers in search of a more budget-friendly alternative will do well with Hotelogix or Sirvoy, the most affordable option on the marke. We also like eZee FrontDesk for larger hotels with complex feature requirements, and Maestro for specialist properties including vacation rentals and multi-hotel chains.
What Is the Purpose of Hotel Management Software?
Hotel management software increases revenue and saves valuable employee time by bringing all the aspects of running a hotel together on one integrated, digitized platform.
Who Should Use Hotel Management Software?
Hotel management software should be used by any properties looking to streamline payroll, bookings, and anything related to sales within the hotel. It is useful for B&Bs, global hotel chains and small hotels alike. The service you use will depend on the property's needs.
How Much Does Hotel Management Software Cost?
Hotel management software ranges in terms of price. Many of the options on our list require you to go through the company to get a quote since the software is often priced on how many rooms a hotel has. Services often have tiered options to match a hotel's budget and specific needs. For a baseline cost, the cheapest plan for our "best overall" pick, Mews, is about $300 per month.
How We Chose The Best Hotel Management Software
The number of hotel management software out there can seem overwhelming if you're in the market for one for the first time. We decided to sort them into categories to find the best choice for all kinds of hoteliers. Choosing the winner of each category meant thoroughly researching the features and services of each software and reading independent reviews on multiple sites to verify real-life performance and customer satisfaction. To narrow the field down further, we only considered software with a rating of 4 out of 5 or higher on the independent software marketplace Capterra and looked at pricing where available.