Skytrax has released its latest World Airport Awards based on what it calls the largest annual global airport customer satisfaction survey. Nearly 14 million airport survey questionnaires were completed by 105 different nationalities of airline customers between July 2016 and February 2017. It covering 550 airports worldwide and evaluated travelers' experiences via performance indicators including check-in, arrivals, transfers, shopping, security and immigration. The awards were handed out by Skytrax at Passenger Terminal EXPO in Amsterdam, Netherlands. Below are the top 10 airport winners.
01 of 10
Singapore's main commercial airport has won the top award for the fifth consecutive year. The airport is well known for offering the ultimate experience for passengers in its three terminals. Terminal 1 features a rooftop swimming pool, spa services, gardens and free rest areas. Terminal 2 has a children's playground, a health clinic with pharmacy, a multimedia games deck, a movie theater, a pay-per-use lounge and a business center. Terminal 3 has a butterfly garden, an aviation gallery, sculptures, a convenience store, a prayer room and a TV lounge. And if you have at least a five-hour layover, the airport offers a free 2.5 hour bus tour of Singapore.
02 of 10
03 of 10
The airport is well known for its quick immigration process, its cleanliness and its helpful staff. It also has seven gardens, an ice skating rink, free high-speed Wi-Fi and computers, free hotel-style shower rooms, a spa, a prayer room, a kids playground and two movie theaters. It is also home to the Korean Culture Museum, the Traditional Culture Experience Zone, the Traditional Craft Gallery, and Arrival Hall Culture Street that gives visitors a chance to get a taste of Korean arts and culture. And like Changi, Incheon Airport offers travelers with long layovers a free tour of capital city Seoul ranging from one to five hours.
04 of 10
The airport is known for its easy in, easy out access. Services include a medical clinic, paid lounges, a beauty/barber shop, a fitness center, spas, a dentist, dry cleaning, auto services by Audi and Mercedes Benz, napping pods and a shower room. The airport has a 9,000 square-foot viewing terrace on the roof of Terminal 2 with spectacular views of the apron, the handling activities and the runways. Access the terrace by taking the Skywalk, a glass tunnel that rises through the terminal from Level 5.Continue to 5 of 10 below.
05 of 10
Hong Kong International Airport
The airport is located on nearly five square miles of space on Chek Lap Kok island. Aside from restaurants and shopping, travelers also have access to a spa, a liquor store, an aviation discovery center, an IMAX theater and an education park. The airport is hosting four major art exhibits covering bath time fun, Hong Kong architecture, made in Hong Kong and paper crafting.
06 of 10
Qatar's flagship airport boasts of having the best passenger amenities. It features quiet rooms where travelers can relax, read or take a nap. There are also art exhibits, a spa, world-class shopping and a pharmacy. Travelers with at least a five-hour layover can take a free tour of Doha courtesy of Qatar Airways and Qatar Tourism Authority. The tour includes four key landmarks: The Pearl-Qatar, for the finest quality shops and restaurants; Katara Cultural Village, a center dedicated to celebrating arts and heritage; Souq Waqif, for traditional jewelry spices and handicrafts; and the Museum of Islamic Art, for its stunning architecture and beautiful seaside park.
07 of 10
This airport in Nagoya, Japan, offers baggage and package delivery, luggage lockers and short-term storage, bag wrapping, a health clinic, massage chairs, nursing rooms, children's play areas, a prayer room, a smoking room and a display screen showing the current positions of flights in an out of the airport. The first of its kind in Japan, travelers can relax and enjoy a relaxing soak at the airport's bathhouse, which has views of airplanes and the sunset beyond the Ise Bay.
It also boasts a 300-meter-long Sky Deck is at the top level of the center pier that extends toward the airport's runway. The airport claims that it has the closest observation point to the airplanes in Japan. When the weather is good, observers can see the shoreline of Mie prefecture, along with ships sailing to and from the Nagoya Port.
08 of 10
Switzerland's largest airport offers shower rooms, paid lounges, smoking lounges, day rooms and a children's playroom. It also boasts an observation deck that offers great views of aircraft taking off and landing. There's a mini-airport playpark for kids. For those with long layovers, the airport rents bicycles, inline skates and Nordic walking poles, along with helmets and protective gear.Continue to 9 of 10 below.
09 of 10
Europe's busiest airport has five terminals that offer myriad services including: immigration Fast Track for premium airline customers; bag wrapping; baggage delivery; reserve shopping with delivery; pay lounges; meet and assist agents; nursing rooms; kid's play areas; pharmacies; prayer rooms; and shower rooms.
The View Heathrow observation deck in Terminal 4 offers a 270-degree panoramic view of the southern runway, along with binoculars and flight-tracking touch screens. The airport also offers a private VIP service, where guests are personally greeted and attended by staff, bypassing the main terminals and given access to a personal lounge, where check-in and security are taken care of.
10 of 10
Germany's busiest airport is home to Lufthansa's First Class Terminal, which offers relax chairs, quiet rooms with daybeds, shower rooms, fine wining and dining with cuisine by Michelin-starred chefs and a Cigar Lounge and a bar. The main airport has a spa, a medical clinic, an internet lounge, art exhibits, a Visitors Terrace in Terminal 2 with great views of the runway, restaurants and shopping.