Everything You Need to Know About the Austin Airport

Austin-Bergstrom International Airport Details

Food vendors at Austin Bergstrom International Airport
LoneStarMike/Wikimedia Commons

The Austin-Bergstrom International Airport is located off Highway 71 southeast of downtown. It is unique in that it was once a military base and is now a multi-use facility; it serves general and commercial aviation, and even the Texas Army National Guard. The airport is also unconventional because it features live music from local artists in addition to local restaurants and retailers. The Austin airport is large enough to offer international and non-stop flights, but small enough to make it easy to get around.

Its three-letter identifier code is AUS.

Location of the Austin-Bergstrom International Airport:

3600 Presidential Boulevard, Austin, TX 78719

Austin Airport Information

24-hour General Information Phone Line: (512) 530-ABIA (2242); operators at this number can also assist travelers with disabilities. The most up-to-date information about arrivals and departures can be found on the ABIA website.

Nonstop Options

Just because Austin is a medium-sized town doesn't mean you have deal with multiple stops on the way to your destination. The Austin airport offers nonstop service to more than 50 destinations, many of them major cities such as New York City, Las Vegas, Boston, Los Angeles and Washington, D.C. International nonstop destinations include Frankfurt, Germany; Cancun, Mexico; and London, England.

Austin Airport Carriers

The airlines that fly out of the Austin-Bergstrom Airport are: Delta, Southwest, Frontier, Allegiant Air, Jetblue, United, American Airlines and British Airways.

When to Fly at the Austin Airport

The busiest security checkpoint times are usually from 5 a.m. to 7 a.m., from 11 a.m. to 1 p.m., and again from 5 p.m. to 7 p.m. on Mondays, Wednesdays and Fridays. Sundays are also generally busy days. If your travel plans are flexible, you may want to travel on a Thursday or Saturday. Passengers should arrive at the Austin airport at least 90 minutes before the flight's scheduled takeoff in order to allow time for parking and security.

Airport Parking

There are numerous options for airport parking ranging from convenient valet parking to off-site parking that requires a shuttle ride to the terminal. The more convenient and close to the terminal you park, the more expensive it is per day. Please read the article on Austin airport parking for more details about your various options.

The Family Viewing Area

Are your kids fascinated by airplanes? They are in luck; the Austin airport features a Family Viewing Area near the 9,000-foot east runway. The viewing area is nearly an acre of land that offers an excellent vantage point of planes taking off and landing. The best times for viewing are from 6 to 11 a.m., 1:30 to 3 p.m., and at night starting around 7:30 p.m. The Austin airport's viewing area has picnic tables and paved parking spots, making it a great place for a picnic on a warm day!

The viewing area is on the south side of US Highway 71 East. It is at the end of Golf Course Road, just east of the Austin airport's entrance.

Live Music

Austin is the self-proclaimed "Live Music Capital of the World," so it's only appropriate that the Austin airport frequently features live local music to entertain travelers. The music is usually performed on weekday afternoons. The main stage is near Ray Benson's Roadhouse (this is in the center of the terminal on the concourse level). Music is performed at other smaller stages throughout the week, as well. Consult the music schedule for more details.

Shop and Eat the Austin Way

Most airports across the country feature the same, boring options for eating and shopping. McDonald's, Panda Express, and other fast food in addition to generic restaurants and magazine shops get old. But the Austin airport is different; it features small versions of acclaimed local restaurants and stores. Some of the local restaurants at the Austin airport include Mangia Pizza, Maudie's Tex-Mex, The Salt Lick, Waterloo Ice House, Amy's Ice Cream and Austin Java. Local retailers and businesses with a shop at the airport include BookPeople, Austin City Limits/Waterloo Records & Video and the Austin Chronicle.

New South Terminal

In April 2017, a new indoor/outdoor South Terminal opened at the Austin airport. The outdoor patio is equipped with a bar, a live music stage, and it even offers access to food trucks. In fact, the building is practically a mini-airport of its own. It has a separate entrance on the south side of the airport grounds, and you can’t get there from inside the main terminal (aka the Barbara Jordan Terminal). The structure dates back to the time when the property was part of Bergstrom Air Force Base. Airlines currently flying out of the terminal include Allegiant, Sun Country Airlines and ViaAir.

In July 2018, ViaAir received an onslaught of bad press due to poor customer service. On several occasions, passengers had their flights canceled and were told to reschedule with another airline. The ViaAir customer service representatives told customers that ViaAir would cover any additional costs incurred as a result of the rescheduled flights. However, some customers never received the promised reimbursements. Instead, they were given different variations of “the check’s in the mail” repeatedly.

After an investigative report by local TV station KXAN, ViaAir management indicated they would address the problem and pay back all funds owed to the passengers. 

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