Whether there's a problem with your reservation, you need to check your flight status, or even if you need to buy a new airline ticket, the friendly representatives at American Airlines Customer Service are there to assist you when traveling with the airline and its affiliated companies. Easily reachable by phone or online, these customer care providers are a great resource for travelers needing last minute changes to their itinerary, or even recommendations on cars, hotels, and activities.
American Airlines offers a number of specific helplines to provide assistance where their customers need it most: Flights and Reservations, Online Assistance, AAdvantage Membership Services, AA Credit Card Assistance, Refunds, Baggage Tracking, and General Assistance.
When calling in for help, we recommend speaking with a human assistant as quickly as possible; you can generally reach an operator or customer service representative directly by pressing zero or saying "representative" into the automated voice system.
Getting the Most From Your Customer Service Call
A little bit of etiquette goes a long way when dealing with public service providers, especially when it comes to those in customer care. Maintaining a polite and even tone, even in chaotic situations, will generally yield a customer service representative with a much more helpful disposition that one confronted with an angry and rude customer.
If you get stuck in the automated voice system always remember that pressing zero or saying "representative" will generally result in being connected to a human. However, you should try to answer the automated questions—like "do you need assistance with an existing reservation"—because these questions help narrow down which type of customer service provider is put on the line with you.
Have your confirmation number and purchasing credit card handy if you're calling about an existing reservation, and make sure you know your budget and schedule if you're calling to book a new reservation, rental car, or hotel. This will expedite the process and oftentimes put the agent in a good mood, which can occasionally result in perks being added to your trip for free.
American Airlines Customer Service Numbers
The following list covers all available helplines for American Airlines Customer Service that available to general passengers on board AA and its associated companies' flights.
- 24-hour Customer Service General Helpline: 1-800-349-3244
- Flight and Reservation Numbers: 1-800-433-7300
- AA.com and Login Assistance: 1-800-222-2377
- American Airlines Credit Card: 1-800-733-2654
- Refunds on Issued Tickets: 1-918-254-3777
- Rental Cars, Hotels, and Activities: 1-800-960-7163
- Baggage Tracking: 1-800-535-5225
For members of American Airlines' membership rewards program, AAdvantage, there are additional helplines available to assist with your travel needs:
- AAdvantage Customer Service: 1-800-882-8880
- AAdvantage Gold Service Desk: 1-800-848-4653
- AAdvantage Platinum Service Desk: 1-800-843-3000
- AAdvantage Executive Platinum Service Desk: 1-800-843-6200
- AAdvantage Award Travel: 1-800-882-8880
- AAdvantage Admirals Club: 1-800-237-7971
Flights and reservation customer assistance is also available in a few other languages and for the hearing and speech impaired:
- Spanish: 1-800-633-3711
- Japanese: 1-800-237-0027
- Mandarin Chinese: 1-800-492-8095
- Hearing & Speech Impaired: 1-800-543-1586
Keep in mind that when it comes to customer service, persistence pays off. Remember to always be reasonable and calm on the phone with customer service representatives. It often doesn't help to quarrel with them, instead, calmly state your problem, and tell them how you would like them to address or correct it.